 |
| CustomInsight Internet Surveys Create and administer internet-based surveys for any purpose. Ideal for customer satisfaction surveys, employee satisfaction surveys, 360 feedback, market research.http://www.custominsight.com/ |
| Ineto Integrated Customer Communications Offers fully-integrated phone, e-mail and internet communication management solution to e-businesses for better customer service.http://www.ineto.com/ |
| Customer Service University Provides keynote speaking, training and facilitation of customer service programs focusing on the theme, "Taking Service Outside the Boundaries." Training tools and facilitators' guides available.http://www.customerserviceuniversity.com/ |
| eCRMGuide Customer Relationship Management in the E-Business Worldhttp://www.ecrmguide.com/ |
| Customer Service Training and Articles Customer service training and free articles.http://www.proedgeskills.com/customer_service_training.htm |
| destinationCRM.com Assisting in the development of customer-centric e-business initiatives and ventures in technology, communications, finance, retail, advertising, and healthcare industries.http://www.destinationcrm.com/ |
| eLoyalty Focuses on building customer loyalty for internet, call centers, marketing channels, sales force optimization, customer service, and field service and logistics.http://www.eloyalty.net/ |
| e-Satisfy, Inc. Provides an integrated approach to measuring customer satisfaction across every sales and support channel.http://www.e-satisfy.co.uk/ |
| ExecTrainer.com Progressive Image assists businesses and individuals in enhancing their image through improved customer service skills and executive training.http://www.exectrainer.com/ |
| Hipbone, Inc. Solutions for live online collaboration between customers and sales and customer service agents.http://www.hipbone.com/ |
| Impact Learning Systems Skill-based training programs designed to change behavior and improve customer contact skills and related performance.http://www.impactlearning.com/ |
| Parago, Inc. An eCRM-based promotional management company. Enable companies to establish relationships with customers before, during and after the sale.http://www.parago.com |
| Pyramid Provides customer research (consumer research and business-to-business research), industry benchmarking and customer relationship management strategies and process development.http://www.pyramidupdate.com/ |
| Motivational Training Center Provides customer service training and motivational seminars.http://www.thechickenlady.com/ |
| National Customer Service Week Provides companies with rewards, incentives and guidance to recognize service reps for National Customer Service Week (Oct. 2-6).http://www.customerserviceweek.com/ |
| Online Customer Service Provides 24 hour online customer service for online businesses who lack in house resources. Test web sites and offer multilingual live support.http://www.dmsupport.com/ |
| Precision Response Corporation A provider of technologies and programs that emphasize the preservation and enhancement of customer relationships.http://www.prcnet.com/ |
| Stream International, Inc. Provides outsourced customer support services including online technical support, help desk support, and customer relationship management solutions.http://www.stream.com/ |
| Stan Adams and Associates, Inc. Consulting and training services focused on prevention and measurement of customer service problems. Based in Mississauga, Ontario, Canada.http://www.salesprevention.com/ |
| Sterling Consulting Group, Inc. Provides customer service training that focuses on quality service and customer service, helping organizations become more customer-focused.http://www.quality-service.com/ |
| Golden Resources Marketing Group Provides mystery shopping services, merchandising, and point of sale marketing audits.http://hometown.aol.com/cgr315/index.html |
| Tern Consultancy Works with retailers to improve and track customer service primarily by developing corporate standards and providing mystery shopping.http://www.ternconsultancy.co.uk/ |
| Trendsource, Inc. Offers customer service evaluations, compliance audits, awards programs, competition shops, and other key market intelligence reports.http://www.trendsource.com/ |
| WebSiteHelp.com Provides web-based customer service solutions to eCommerce, eBusiness and corporate web sites using real-time customer service solutions.http://www.websitehelp.com/ |
| Workplace Conflict Resources Focus on conflict at work, particularly with customers. Free articles and help on all aspects of conflict with customers and how to avoid.http://work911.com/conflict/ |
| San Jose Focus Facilitates focus groups for market research purposes only.http://www.sjfocus.com/ |
| The Service Quality Department Customer service consulting and training organization.http://www.service-quality.com/ |
| Mercantile Systems & Surveys Specializes in hospitality industry employee evaluation, training and monitoring.http://www.mercsurveys.com/ |
| Customer Service Benchmarking Association Association of companies that conducts benchmarking studies to identify the best practices surrounding customer service issues that improve the overall operations of the members.http://www.csbenchmarking.com/ |
| Aegis Communications Group, Inc. Offers assistance with customer service, acquisition and retention programs, as well as customized marketing research targeted by customer base.http://www.aegiscomgroup.com/ |
| Interact Management Consultants Pty Ltd Provider of consulting services and products that grow and protect large-scale, retail clients' customer relationships.http://www.interactmanagement.com.au/ |
| Telephone Doctor Products and services designed to improve the way organizations communicate with customers. Offerings include videos, workshops and web-based training.http://ww2.telephonedoctor.com/Default.asp |
| Princeton Consulting European consulting company focusing on customer relationship management and customer-focused eBusiness. Includes management, company background, values, partners, news and client list.http://www.princecon.com/ |
| e-Satisfy.com A customer relationship management company that measures the customer experience for click and mortar companies. Find contact information, services offered, employment opportunities, news, press releases, and a list of clients.http://www.e-satisfy.com/ |
| How To Improve Customer Service An informative article on how companies can immediately begin to improve customer service.http://www.theacagroup.com/customerservice.htm |
| Service Quality Institute Description of services and seminars offered, online store, discussion forums, articles and tips, news and press releases, and free newsletter.http://www.customer-service.com/ |
| Tooty Inc. Customer service and sales strategy evaluating, developing, training and monitoring.http://www.tootyinc.com/ |
| Beacon Technologies, Ltd. Permission-based IVR-interactive customer survey for customer satisfaction research.http://BeaconTouch.com/ |
| The Customer Champion Institute Provides consulting, training, and publication services to improve customer relationships and loyalty.http://www.customerchampion.com/ |
| Customer Service Training-Guaranteed Measure-X training will shows how to measure satisfaction and retain customers longer.http://www.measure-x.com/ |
| Phone Pro Telephone skills training. Testimonials, course descriptions, client list, staff biographies, and contact information.http://www.phonepro.com/ |
| Customer Service Week Information, planning assistance, and celebration support materials and products for customer service week, the first week of October each year.http://www.csweek.com/ |
|
Accounting